Every Repair. Clear, Traceable And Accountable.
From the moment an item reaches GVJ, our Repair Centre gives trade customers one clear reference, timely progress updates and direct visibility through assessment, resolution and secure return dispatch.
A More Transparent Repair Experience
Whether the outcome is a repair, replacement, customer decision or account credit, GVJ keeps the retailer informed at each genuine stage. Internal assessment notes, supplier information and private pricing always remain confidential.
The item is registered and assigned its unique GVJR reference.
GVJ examines the item and records the appropriate outcome.
Repair, replacement, credit or customer advice is managed clearly.
Dispatch and tracking details are provided when the item leaves GVJ.
Track Your Repair
Enter the GVJ repair reference and email address from your confirmation to view the latest progress.